Shipping policy

Last updated: May 19, 2025

Thank you for shopping with yamiworks. Below is our shipping policy outlining processing times, delivery windows, and important information regarding your order.

Processing Times

  • In-Stock Items: Orders are typically processed and shipped within 1–3 business days.
  • Special Orders: These items are subject to manufacturer lead times and may take 6–12 months to ship, depending on availability and production schedules.

Shipping Regions

  • At this time, yamiworks only ships within the United States. We do not offer international shipping.

Domestic Shipping (U.S. Only)

  • Carrier: We primarily ship via UPS, FedEx, or USPS.
  • Delivery Time: 3–7 business days after processing, depending on your location.
  • Tracking: A tracking number will be provided via email once your order ships.

Special Orders and Delays

  • Special order wheels, seats, and other made-to-order items require a non-refundable deposit.
  • Estimated delivery windows are not guaranteed. Yamiworks is not liable for manufacturer delays or supply chain disruptions beyond our control.

Lost or Damaged Packages

  • If your order arrives damaged, please contact us at yami@yami-works.com within 48 hours, including photos of the packaging and item.
  • If your package is marked as “Delivered” but you did not receive it, we will assist with filing a claim with the shipping carrier.

Shipping Address Accuracy

  • Customers are responsible for providing an accurate and complete shipping address. If an order is returned due to an incorrect or incomplete address, we can reship it at the customer’s expense

Delivery Responsibility 

  • Once your order is handed off to the shipping carrier and a tracking number is provided, shipping responsibility transfers to the carrier. However, we’re here to help if something goes wrong.
  • If your package is lost, damaged, or delayed, please contact us and we’ll file a claim with the carrier on your behalf.
  • If the tracking shows the package was delivered but you did not receive it, please:
      1. Check with neighbors or your building management.
      2. Wait 24 hours to account for carrier delays or mistaken scans.
      3. Contact us — we’ll help investigate and file any necessary claims.

Insurance & High-Value Orders

  • We insure high-value shipments. In the event of a confirmed loss, we will issue a replacement or refund once the carrier’s investigation is complete.

Questions?